Effective Date: 5th September 2022

 

This privacy policy (hereinafter "Privacy Policy") deals with the protection of your privacy while you

use our website which is hereinafter referred to as "the website" and which is located at: www.little-

heartbeats.org.uk

 

The website is owned and operated by: Little Heatbeats (trading as Ciara Curran) (hereinafter we or

"US)

We are committed to the protection of your privacy while you use the website. We take your privacy

very seriously so we urge you to read this policy very carefully because it contains important

information about:

- who we are

- how and why we collect, store, use and share personal information

-your rights in relation to your personal information, and

- how to contact us and supervisory authorities in the event that you have a complaint.(1) INTERPRETATION

(a) In this Privacy Policy, unless the context otherwise requires, the following rules of interpretation

shall apply:

(1) Words referring to one gender include every other gender.

(lI) Words referring to a singular number include the plural, and words referring to a plural include

the singular.

(Ill) Words referring to a person or persons include companies, firms, corporations,

organisations and vice versa.

(IV) Headings and titles are included in this Privacy Policy for convenience only and shall not

affect the interpretation of this Privacy Policy.

(V) Each Party must, at its own expense, take all reasonable steps and do all that is reasonably

necessary to give full effect to this Privacy Policy and the events contemplated by it.

(VI) Any obligation on a Party not to do something includes an obligation not to allow that thing

to be done.

(2) WHO WE ARE

(a) Little Heatbeats (trading as Ciara Curran) owns this website. We collect, use and are responsible

for certain personal information about you. When we do so we are regulated under Australian privacy

laws. We may also be regulated by the General Data Protection Regulations (GDPR") which apply

across the European Union ('EU*), including the United Kingdom (UK) and we may be responsible as

"controller" of that personal information for the purposes of those laws.

(3) THE INFORMATION WE COLLECT AND USE, HOW WE COLLECT IT, AND WHY WE COLLECT IT

(a) We collect personal information in a number of ways when you use our website.

(b) We use your personal information to help us improve your experience with our website.

(c) This section provides further information about the information we collect, how we collect it, and

the purposes for which we collect it.

Personal information you provide to us

(1) We collect the following personal information that you provide to us.

Name, Date Of Birth, Address, Phone Number, Personal Email

I We collect this information in the following ways:

When Registering For An Account, When Making Purchases, When Signing Up To Our

Newsletters

(lID We collect this information for the following purposes:

To improve And Personalise Our Service, To Enable Us To Package Your Order And Arrange

Delivery

Personal information you provide about third parties

() We may collect information about third parties from you in the following ways:

When you order products on somebody else's behalf, we may collect their name and

delivery address

(ll) If you give us information about third parties, you confirm that the third party has appointed

you to act on their behalf and agreed that you.

shall consent on their behalf to the processing of their personal data

shall receive any data protection notices on their behalf and

- shall consent on their behalf to the transfer of their personal data abroad

(ll) We may use this information about third parties for the following purposes:

To enable us to process deliveries

Cookies and similar technologies

(1) A cookie is a small text file which is placed onto your computer or electronic device when you

access our website. Similar technologies include web beacons, action tags, local shared objects

(flash cookies") and single-pixel gifs. Such technologies can be used to track users' actions and

activities, and to store information about them. We use these cookies and/or similar

technologies on this website.

(lI) For example we may use cookies to monitor and/or collect the following information:

How many times a user visits the website, which pages a user visits, website traffic data,

location data

(Ill) This information helps us to build a profile of our users. Some of this information may be

aggregated or statistical, which means that we will not be able to identify you individually.

(V) in addition it should be noted that in some cases our cookies or similar technologies may be

owned and controlled by third parties who will also collect personal information about you

(V) On the first occasion that you use our website we will ask whether you consent to our use of

cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at

any time or you can set your browser not to accept cookies and the websites below tell you how

to remove cookies from your browser. However some of our website features may not function

as a result

(VI) For further information on cookies generally visit www.oaic.gov.au, www.aboutcookies.org

or www.allaboutcookies.org

(4) WHETHER YOU HAVE TO PROVIDE PERSONAL INFORMATION, AND IF SO WHY

(a) Notwithstanding the preceding clause, you can choose not to provide any personal information to

us. However, if you do so, some features of our website may not work as intended.

(5) INFORMATION YOU RELEASE

(a) You acknowledge and agree that if you publish or submit personal information in publicly

accessible sections of the website (such as forums, bulletin boards, chat rooms, or other similar

sections), then you are solely responsible for the release of that personal information and we are not

liable or responsible in relation to the release of that personal information.

(6) EMAIL OPT IN/OUT

(a) If you receive an email from us in relation to the website and would prefer not to receive such

correspondence in the future, you may follow the instructions in the email to opt out of future

correspondence. You may also contact us, using the details at the bottom of this Privacy Policy, in

order to opt out of future correspondence. We will make all reasonable efforts to promptly comply

with your requests. However, you may receive subsequent correspondence from us while your

request is being handled.

(7) COMBINING INFORMATION

(a) We do not combine, link or aggregate any of your personal information with other personal

information of yours which we are holding

(8) WHO YOUR INFORMATION MAY BE SHARED WITH

(a) We may share your information with law enforcement agencies in connection with any

investigation to help prevent unlawful activity.

(b) We promise not to spam you, or to sell or rent your personal information to anyone else

(9) HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT

(a) We will hold your personal information for the following periods:

Name, age, and email address will be kept for as long as you are a member, to identify your

account, Delivery address will be kept for 12 months after delivery, for archive purposes

(b) Your personal information will be kept, in a form which permits your identification, for no longer

than is necessary for the purposes which we have described in this Privacy Policy.

(c) Notwithstanding the preceding sub-clause hereof, your personal information may be stored for

longer periods insofar as the personal information will be processed solely for archiving purposes in

the public interest, scientific or historical research purposes or statistical purposes (subject to

implementation of the appropriate technical and organisational measures required by the GDPR in

order to safeguard your rights and freedoms)

(10) REASONS WE CAN COLLECT AND USE YOUR PERSONAL INFORMATION

(a) We rely on the following as the lawful basis (or bases) on which we collect and use your personal

information:

- legal obligation: the processing is necessary for us to comply with the law (not including

contractual obligations).

- vital interests: the processing is necessary to protect someone's life.

- public task: the processing is necessary for us to perform a task in the public interest or for

our official functions, and the task or function has a clear basis in law.

- consent: you have given clear consent to us to process your personal data for a specific

purpose.

- contract: the processing is necessary for a contract we have with y, or because you have

asked us to take specific steps (such as provide a quote) before entering into a contract.

- legitimate interests: the processing is necessary for our legitimate interests or the legitimate

interests of a third party, unless there is a good reason to protect your personal data which

overrides those legitimate interests. The legitimate interests relied upon are as follows:

(a)The information is necessary for the business to undertake it’s commercial activities as a research provider to charities

(b) We may also rely on following as the lawful basis (or bases) on which we collect and use your personal information:

Consent, public task, and legitimate interests

(11) CHILDREN AND THE VALIDITY OF CONSENT

(a) Where we obtain consent from any user we will take reasonable steps to ascertain whether the

user has the legal capacity to give sufficiently informed and valid consent. If we determine that the

user does not have legal capacity, parental consent will be required to provide consent for the

processing of any personal information.

(12) MERGER, RESTRUCTURE OR SALE OF OUR BUSINESS

(a) Part or all of our business may be merged, restructured or sold including but not limited to

through an ordinary sale of business or of stock, a corporate reorganisation, a change in control,

bankruptcy or insolvency proceedings.

(b) In the event that such a merger, restructure or sale occurs as described in the preceding sub-

clause hereof, we may transfer your personal information, including personally identifiable

information, as part of that merger, restructure or sale.

(13) KEEPING YOUR INFORMATION SECURE

(a) By continuing to use the website, you agree to the terms of this Privacy Policy. You acknowledge,

agree and accept that no transmission of information or data via the internet, or electronic storage of

data, is completely secure. You acknowledge, agree and accept that we do not guarantee or warrant

the security of any information that you provide to us, and that you transmit such information at your

own risk. However, we take the protection and storage of your personal information very seriously.

(b) We have appropriate security measures in place to prevent personal information from being

accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal

Information to those who have a genuine business need to know it. Those processing your

information will do so only in an authorised manner and are subject to a duty of confidentiality

(o) We will also use technological and organisation measures to keep your information secure. These

measures may Include the following:

Uner acclants access is controlled by a unique username and password, all data is stored on

recure server, payment detalls are encrypted using SSL

(d) We also have procedures in place to deal with any suspected data security breach. We will notify

you and any applicable regulator of a suspected data security breach where we are legally required to

do 10

(e) indeed, while we will use all reasonable effort to secure your personal data, in using the site you

acknowledge that the use of the internet is not entirely secure and for this reason we cannot

guarantee the security or integrity of any personal data that are transferred from you or to you via the

internet. If you have any particular concerns about your information, please contact us using the

details below

(14) TRANSFERS OF YOUR INFORMATION TO OTHER JURISDICTIONS

(a) Our business is based in the UK and has volunteers in Australia.

(b) We may need to share some of the information that we collect about you from the UK and/or the

European Economic Area ("EA*) with organisations both inside and outside Australia. In some cases,

we may need to ask you before we do this.

(c) Australia has strict data protection laws but they vary in some respects from the data protection

laws in the UK and the EA. In addition, the European Commission has not given a formal decision

that Australia provides an adequate level of data protection similar to that which applies in the UK

and EEA

(e) We might also store your information in cloud storage or some other form of networked storage.

This storage may be accessible from various countries via the internet, which means it is not always

practicable to determine the countries in which your information might be stored or accessed. If this

occurs, then this might mean that your information is disclosed in countries other than those listed

above.

(f) Many countries outside of the UK and the EA do not have the same data protection laws as the

UK and EA. In addition, the European Commission may not have given a formal decision that the

relevant countries provide an adequate level of data protection similar to that which applies in the UK

and EEA.

(g) If we transfer, share, store or handle your information outside of the UK or the EA, it will only be

done with relevant protections in place. We will take steps to ensure that your information will be

protected in accordance with applicable data protection laws and in accordance with legally

recognised data transfer mechanisms, for example:

- where the European Commission has given a formal decision that the relevant country provides

an adequate level of data protection similar to that which applies in the UK and EEA

- by adopting a European Commission approved contract, or standard data protection clauses in

the form of template transfer clauses adopted by the Commission, that will safeguard your

privacy rights and give you remedies in the unlikely event of a security breach

- in accordance with a set of European Commission approved binding corporate rules that will

safeguard your privacy rights and give you remedies in the unlikely event of a security breach

- subject to our compliance with an approved code of conduct approved by a supervisory

authority that will safeguard your privacy rights and give you remedies in the unlikely event of a

security breach

- subject to the terms of our certification under an approved certification mechanism as provided

for in the GDPR that will safeguard your privacy rights and give you remedies in the unlikely event

of a security breach

(h) Any transfers to these countries will be undertaken on the basis that the country, territory or one

or more specific sectors in that country, or an international organisation ensures an adequate level of

protection.

A

(i) For more information on the basis of any non-EEA transfers, our safeguards or Commission

details, please contact us as described below.

(15) ACCESSING, UPDATING AND CORRECTING YOUR PERSONAL INFORMATION

(a) We are committed to ensuring that any of your personal information which we are holding is

accurate and kept up to date.

(b) We will take all reasonable steps to ensure that personal information which is inaccurate (having

regard to the purposes for which it was processed) is erased or rectified without delay.

(c) You have the right to request access to any of your personal information which we are holding.

(d) You have the right to request that any of your personal information which we are holding be

updated or corrected.

(e) In order to request access, an update or a correction to your personal information, you may

contact us using the details at the end of this Privacy Policy.

(f) In addition, you should use the following procedure in order to request access or correction to your

personal information:

An email can be sent to the email address found at the end of this policy statement in order to,

gain access or correct personal information

(16) GOVERNING LAW

This Privacy Policy is subject to the laws of the UK and Western Australia, Australia and each party submits to

the jurisdiction of the courts of the UK and Western Australia, Australia.

(17) How to Complain

(a) We take customer satisfaction very seriously. If you have a complaint in relation to our handling of

your personal information, we will endeavour to handle it promptly and fairly. For your information, an

overview of our complaints handling procedure is as follows:

(1) Complaints are reviewed within & days. After that period, we may contact you to request

further information. In any case we aim to provide a response within 21 days

(I) If you have a complaint in relation to our handling of your personal information, you should

use the following procedure to lodge your complaint with us:

An email can be sent to the email address found at the end of this policy statement in order

to have you complaint investigated

(Ill) If you are not satisfied with our response to your complaint, you may refer your complaint to

the relevant external dispute resolution organisation in your area

(IV) The GDPR also gives you the right to lodge a complaint with a supervisory authority, in

particular in the European Union (or European Economic Area) state where you work, normally

live or where any alleged infringement of data protection laws occurred. The supervisory

authority in Australia is the Office of the Australian information Commissioner

(https://www.oaic.gov.au/) and the supervisory authority in the UK is the information

Commissioner (https://ico.org.uk/concerns/)

(18) CHANGES TO THE PRILACY POLICY

(a) This Privacy Policy was last updated on 5th September 2022.

(b) We may change this Privacy Policy from time to time. You should check this Privacy Policy

occasionally to ensure you are aware of the most recent version that will apply each time you access

this website. We will also attempt to notify users of any changes by:

By email, newsletter, Facebook PROM page

(19) CONTACT US

(a) If you have any questions about this Privacy Policy or the information we hold about you, please

contact us by:

email: www.little-heartbeats.org.uk

(b) Our data protection officer is Ciara Curran